Deliveries
Below are answers to the questions we are most often asked. Think we’ve missed something important? Let us know and we’ll add it here.
- What are your delivery charges?
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Standard UK delivery or collection charges are £5.95 for a box of linen up to 20kg and each additional kilogram is charged at £0.45.
- Can I collect the goods myself?
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Absolutely! This is often the most cost effective method if yours is a relatively small order. Please bring along two forms of ID on the day. One should be a current utility bill or bank statement showing your address, and the other an appropriate photo ID, such as your driving licence or passport.
- Do you offer an out-of-hours service?
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We do - Account customers are provided with out-of-hours managerial support in emergencies.
Cash customers can contact us to see if we are able to do a special delivery for their order.
- Are there any delivery restrictions?
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Our delivery service is “door-to-door”. Once your order has been confirmed, we will contact you regarding any special access or delivery instructions that we need to know.
